Special: Conversational AI
We are delighted to present to you edition #7 of "Perspective Magazine"! Our goal is to provide you with actual topics related to credit and receivables management. This time, the focus is on Transformation.
Why Conversational AI changes the rules for your business
Banks, Utilities, Retail, and more
Case Studies
Want to know more
Conversational AI is no longer a vision - it’s redefining credit and collections today. From replacing post with instant messaging to resolving balance queries in seconds, digital channels are reshaping how businesses engage with customers. But what does this mean for efficiency, compliance, and the bottom line?
In this issue, Aryza Engage founders Mark Oppermann and Cormac O’Neill, explain how automation now covers up to 85% of customer interactions, leaving skilled agents free to handle complex cases with empathy and expertise.
We also share case studies that show how leading firms are transforming their customer journeys - cutting costs, boosting Promise-to-Pay rates, and improving engagement across digital channels. A closer look at different industries reveals where conversational AI is delivering the strongest results, from banks and financial services to retail or utilities.
And because decisions need evidence, we provide the numbers behind the shift: efficiency gains in contact centres, engagement rates in digital channels, and the measurable revenue impact of moving away from traditional approaches.
Fresh perspectives, real-world examples, and data-driven insights - all designed to help you rethink customer engagement in a digital-first world.
Enjoy the read!
Colin BrownCEO of Aryza
